Refund and Cancellation Policy

1. Refund Policy:

1.1. Eligibility for Refund: We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, you may be eligible for a refund under the following conditions:

  • Defective or Damaged Products: If the product you received is defective or damaged, please contact our customer support team within 3 working days of receiving the order. We will arrange for a return or exchange, and you will be eligible for a full refund.
  • Non-Delivery of Products: In the event that you do not receive your order please inform us immediately. We will investigate the matter and issue a refund if the non-delivery is verified.

1.2. Refund Process: To request a refund, you must contact our customer support team at evotechbw@gmail.com Please provide your order details, a brief explanation of the reason for the refund request, and any supporting documentation or images, if applicable.

Once your refund request is approved, we will process the refund to your original payment method within 7 days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

2. Cancellation Policy:

2.1. Order Cancellation by Customers: You may cancel your order before it is shipped or before the processing begins. To cancel an order, please contact our customer support team as soon as possible at evotechbw@gmail.com with your order details.

2.2. Order Cancellation by www.evotech.bw: In some cases, we may need to cancel an order due to unforeseen circumstances, such as inventory unavailability, technical issues, or suspicion of fraudulent activity. If we cancel your order, we will notify you immediately and issue a full refund for the order amount.

3. Exceptions: Please note that certain products or services may be non-refundable or have specific refund or cancellation terms. These exceptions will be clearly stated on the product page or during the checkout process.

4. Contact Us: If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer support team at evotechbw@gmail.com We are here to assist you and ensure a positive shopping experience.

5. Policy Updates: We may update our refund and cancellation policy from time to time. Any changes to the policy will be posted on this page with the revised effective date. www.evotech.bw reserves the right to interpret and make the final decision on all refund and cancellation requests.